911 - Central Dispatch

Contact Information
Emergency: 9-1-1
Non-Emergency 24x7: (231) 882-4487
Fax: (231) 882-5894

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Benzie County Central Dispatch was established on October 16, 2012 by the Board of Commissioners as the emergency and non-emergency public safety answering point (PSAP) for Benzie County. Benzie County Central Dispatch is a consolidated emergency communications center (ECC) providing call-taking, dispatching and monitoring services to all public safety providers in Benzie County.

Mission Statement

Our mission is to manage emergency and non-emergency public safety calls for service, and dispatch and monitor the law enforcement agencies, fire departments and emergency medical service providers we serve, for the protection of property and the safety of the citizens, visitors and the public safety personnel of Benzie County.

Department Values

Integrity, Community, Accountability, Respect, Excellence

Public Safety Partner Agencies:

  • Benzie County Sheriff’s Office
  • Frankfort Police Department 
  • Michigan State Police
  • National Park Service Law Enforcement
  • Grand Traverse Band of Ottawa and Chippewa Indians Tribal Police
  • Michigan Department of Natural Resources
  • Benzie County Office of Emergency Management
  • Almira Township Fire & EMS Department
  • Benzonia Township Fire Department
  • Frankfort Fire Department
  • Homestead Township Fire Department
  • Inland Township Fire Department
  • Thompsonville Fire Department
  • Benzie County EMS
  • Thompsonville EMS
  • Benzie County Animal Control
  • United States Coast Guard

Benzie County Central Dispatch uses several types of technology in performing our duties:

  • Enhanced 9-1-1 which provides caller ID information
  • Mapping software for cellular phone location identification
  • Computer-aided dispatch (CAD) system to record and track the calls for service
  • Address point mapping to identify the location of an address
  • Mobile in-vehicle computers for Police, Fire and EMS units.
  • Mobile CAD, including mapping, for responders.
  • GPS tracking on the units

Benzie County Central Dispatch personnel exceed the State of Michigan mandatory training requirements and receive continuous education training which includes, but not limited to; call-taking, dispatching, CPR, Emergency Medical Dispatch and the Law Enforcement Information Network (LEIN). Continuous education and re-certification is required in several of the training requirements.


Operational funding is provided by a citizen approved 9-1-1 surcharge applied to all telephone subscribers in the county and from a state wireless surcharge formula, based on the county population, from the State 9-1-1 Committee. No county general funds are applied.


For the purpose of policy and procedures Benzie County Central Dispatch is governed by the Benzie County Central Dispatch Advisory Board. Agencies represented on the board include the following:

  • Benzie County Sheriff’s Office
  • Frankfort Police Department
  • Michigan State Police
  • Benzie County EMS
  • Benzie County Fire Chiefs
  • Benzie County Board of Commissioners
  • National Park Service – Sleeping Bear Dunes National Lakeshore
The Director is appointed by the Board of Commissioners and is a member of the Michigan Communications Director Association.

Public Documents

Central Dispatch 2022 Annual Report

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